Overview
This course provides foundational knowledge for aspiring IT professionals pursuing the CompTIA A+ Core 1 (220-1201) certification. Learners will build core technical skills in device setup, networking, hardware troubleshooting, and cloud integration. Emphasis is placed on practical application and readiness for real-world IT support roles. This training ensures participants are fully prepared for the 220-1201 exam, and capable of supporting and maintaining today’s mobile and networked computing environments.
Key focus areas include mobile devices, networking fundamentals, PC hardware, virtualisation, cloud services, and hardware/network troubleshooting.
Prerequisites
Participants should have:
- Basic understanding of computer usage and operating systems
- Interest in entering IT support or helpdesk roles
- No prior certification required
Target audience
This course is designed for:
- Entry-level IT professionals and career changers
- School leavers or graduates seeking IT support roles
- Employees needing formal certification to validate hands-on experience
Learning objectives
By the end of this course, learners will be able to:
- Identify and configure components of mobile devices such as laptops and tablets
- Explain basic networking concepts and configure common network devices
- Install, configure, and troubleshoot PC hardware components and peripherals
- Describe virtualisation concepts and deploy cloud-based technologies
- Diagnose and resolve hardware and network issues using a structured approach
- Prepare effectively for the CompTIA A+ Core 1 (220-1201) certification exam
Course Outline
Mobile devices
- Overview of mobile device types and features
- Configuring and securing laptops, tablets, and smartphones
- Replacing components: screens, keyboards, storage
- Mobile accessories and ports
- Mobile device synchronisation and backup
Networking
- Network hardware: routers, switches, access points
- TCP/IP protocols, addressing, and ports
- Common network configurations and standards
- Wi-Fi setup and troubleshooting
- Internet connections and SOHO network security
Hardware
- PC assembly and disassembly best practices
- Storage devices: SSDs, HDDs, optical drives
- Input/output devices and peripheral configuration
- Motherboards, CPUs, RAM, and power supplies
- Printers: types, installation, and maintenance
Virtualisation and cloud computing
- Basics of virtual machines and host environments
- Cloud service models: IaaS, SaaS, PaaS
- Cloud-based storage and applications
- Benefits and challenges of virtualisation
- Client-side virtualisation tools and setup
Hardware and network troubleshooting
- Diagnosing common hardware issues using troubleshooting tools
- Step-by-step troubleshooting methodologies
- Identifying and resolving network connectivity issues
- Resolving printer problems and configuration errors
- Documentation and escalation procedures
Exams and assessments
There are no formal exams included within the course. However, learners will undertake:
- Scenario-based knowledge checks at the end of each module
- Practice questions aligned with the CompTIA A+ 220-1201 exam format.
- Real-world troubleshooting simulations to reinforce problem-solving skills
Hands-on learning
This course includes:
- Lab exercises on hardware installation and device configuration
- Network setup simulations using virtual labs
- Guided practice with cloud and virtualisation platforms
- Instructor-led troubleshooting walkthroughs for live diagnostics
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.